Privacy Policy
Last updated: May 7, 2025 This Privacy Policy sets out the rules and regulations for the use of the Valwin.gg website, including any content, features, and services offered on it. The website is owned and operated by Monetra Limited, a company registered under the laws of Curaçao, and having its registered office at 47 Breedestraat, Willemstad, Curaçao. In this Policy, Valwin, "we", "us" or "our" refers to the website operator, and "you" or "your" refers to users of our services.
We are committed to protecting your personal data. This Privacy Policy is a supplement to our Terms of Use and should be read together with them. By accessing and using this website, you accept and agree to the terms of this Policy.
1. Information We Collect
Personal Data means any information that can identify you directly or in combination with other data. This includes but is not limited to your email, phone number, full name, date of birth, nickname, and financial details such as wallet and payment information.
We may collect:
Data provided by you (e.g., during registration, gameplay, or customer support contact)
Identity verification data (e.g., ID, selfie, payment method ownership documents)
Device and session information (e.g., IP, browser, OS, screen resolution)
Usage data (e.g., case openings, XP level, bonus use, referral code, logins, bugs)
Social profile data (e.g., Steam, Discord, Google, Telegram info if used to log in)
Transaction history and payment method
2. Why We Collect, Hold and Use Your Data
We use your data to:
Provide access to our website and services
Authenticate and verify users, including for age and fraud checks
Improve, personalize, and secure the platform
Maintain service quality and technical stability
Fulfill legal and regulatory obligations
Deliver tailored communication, notifications, and promotions
Conduct internal analysis, statistics, and A/B testing
Handle support requests and disputes
Manage contests, giveaways, and loyalty rewards
3. KYC Verification
We may request KYC documentation to confirm identity, ensure compliance, and prevent fraud. This may include full name, address, date of birth, government-issued ID, selfie verification, proof of payment method, and documents supporting the origin of funds.
KYC may be conducted using third-party providers.
4. International Transfers
Your data may be stored or processed outside your jurisdiction, including in the EU or CIS. We implement appropriate safeguards such as SCCs and DPA agreements to ensure a high level of data protection.
5. Data Sharing
We do not sell your data. We may share it:
With service providers under strict confidentiality obligations
With regulatory or legal authorities upon lawful request
With partners for service provision and infrastructure maintenance
Publicly (e.g., in chat or leaderboard when you participate)
We restrict access to data based on the principle of least privilege.
6. Data Retention
We retain your data only as long as necessary for the purposes described. You may request deletion via support. We may retain certain data for legal or security reasons even after deletion of your account.
7. Your Rights
Depending on your location, you may have the right to:
Access your data
Request rectification or deletion
Object to or restrict processing
Withdraw consent
Data portability
Opt-out of marketing
Opt-out of profiling and automated decision-making
To exercise these rights, contact support@valwin.gg
9. Security Measures
We implement technical, organizational, and legal measures to protect your data:
Encrypted transmission and storage
Access controls and login protection
Monitoring and fraud prevention systems
Account access is protected with your credentials. Keep them confidential.
10. Contact
If you have any questions or wish to exercise your rights, please contact:
Email: support@valwin.gg
Valwin reserves the right to update this Privacy Policy at any time. We will notify users of material changes and recommend reviewing this page periodically.
